Iberostar Cancun Hotel

ex. Hilton Cancun Golf And Spa Resort

Boulevard Kukulcan, Km. 17, Cancun, Mexico, 77500  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Iberostar Cancun Hotel

Paid Wi-Fi
Parking

Paid parking

Luggage storage
Late check-in/ -out
Food/ Drinks

Poolside snack bar

Restaurant buffet

Cafe

Fitness/ Gym

Fitness center

Swimming pool

Outdoor swimming pool

Spa and relaxation

Jacuzzi

Reflex massage

Spa & wellness center

Editorial review:

Families who wish to experience Cancun and not the frat parties will find their haven in this well maintained resort on the sparkling blue sea, with its contemporary Mexican décor and architecture which makes it eerily reminiscent of the ancient Mayan pyramids. Also features diligent service, a roomy swimming pool complex and well appointed rooms and villas.

Overview

Iberostar Cancun Hotel is a 5-star impressive guesthouse, located only minutes from the beach. Occupying a 9-story ancient building, the hotel was remodeled in 2006.

The hotel is 450 meters away from Playa Delfines, Mayan Museum and El Rey Ruins .

Cancun Convention Center is located 8.2 km from the property and Ruinas Chichen itza is just about 9.9 km away.

Iberostar Cancun Hotel lies within 15 minutes’ drive to Cancun International airport.

Rooms

The hotel comprises 426 individual guestrooms. Most of the rooms overlook the Caribbean Sea enticing guests to enjoy a superb view. Guests have access to climate control, television, an in-room safe, a minibar and wireless internet available in each room.

Eat & Drink

An extensive breakfast is served daily. At the gourmet restaurant guests can enjoy Japanese cuisine. The sports bar provides snacks and seafood along with alcoholic drinks. Serving a wide assortment of dishes, Captain's Cove are about 900 meters from the property.

A full breakfast is served and charges are applicable. 

Services

Business facilities feature a business center and a meeting room.

Relax

A spa lounge, a health club and a Jacuzzi as well as steam baths and reflex massage are available to guests on site. A gym, aerobics classes and gymnastics classes are provided on-site.

Internet

Wireless internet is available in the entire hotel for additional charge.

High-speed internet access is available in the entire hotel for additional charge.

Guest Parking

Paid public parking is possible on site.

Year renovated:   2006.  Number of floors:   9.  Number of rooms:   426.

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Facilities

General

  • Paid Wi-Fi
  • Paid parking
  • Late check-in/ -out
  • 24-hour reception
  • Non-smoking rooms
  • Air conditioning in public areas
  • 24-hour security
  • Safe deposit box
  • No pets allowed
  • Private beach
  • Currency exchange
  • Beauty salon
  • Luggage storage
  • Elevator
  • Rooms/Facilities for disabled

Sports & Fitness

  • Scuba diving
  • Tennis court
  • Golf course
  • Darts
  • Table tennis
  • Volleyball
  • Tennis

Services

  • Room service
  • Car rental
  • Laundry
  • Wedding services
  • Medical facilities service
  • Tours/Ticket assistance

Dining facilities

  • Bed and breakfast
  • Restaurant buffet
  • Beach bar
  • Poolside snack bar
  • Cafe
  • Coffee/Tea in lobby

Meeting facilities

  • 24-hour business center
  • Conference room
  • Meeting/Banquet facilities

Children's facilities

  • Cribs available
  • Paid babysitting/Child services
  • Children's play area
  • Children's pool
  • Paid kids club

Leisure facilities

  • Outdoor swimming pool
  • Beach umbrellas
  • Beach towels
  • Aqua park
  • Live entertainment
  • Health club
  • Spa & wellness center
  • Jacuzzi
  • Sauna
  • Garden area
  • Theater
  • Reflex massage

Room view

  • Sea view
  • Garden view
  • Ocean view

Room facilities

  • Free Wi-Fi in rooms
  • In-room air conditioning
  • Heating
  • Paid in-room safe
  • Mini-bar
  • Tea and coffee facilities
  • Turndown service
  • Connecting rooms
  • Living room
  • Terrace
  • Rollaway beds
  • Chaise lounges
  • Ironing facilities

Bathroom

  • Private bathroom
  • Bath/Shower
  • Room toiletries
  • Hair dryer

Self-catering

  • Kitchenette

Media

  • Paid movies/Video
  • Flat-screen TV
  • Cable/Satellite television
  • Sound docking station
  • Telephone

Policies

Check-in

  • from  3 pm

Check-out

  • until  12 pm

Children and extra beds

  • One child under the age of 18 may stay free of charge when using existing bedding. 
  • Maximum capacity of extra beds in a room is 1. 

Pets

  • Pets are not allowed.

How to reach hotel

hotel Iberostar Cancun Hotel Cancun location
Show big map »

Hotel Address:

Boulevard Kukulcan, Km. 17, Cancun, Mexico, 77500

Get directions
City Center
  • Cancun
    12.4 km
Airports
Train Stations
  • House of Culture
    11.1 km
Beaches
  • Playa Delfines
    550 m
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2006
  • Number of floors:
    9
  • Number of rooms:
    426

Hotel Awards

MexicanHOTEL AWARDSRecommendedCancunIberostar Cancun

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Mexico

Use Badge

Rooms and availability

Guest Room
Bed type: Double bed or Twin beds or Double bed
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Standard|Ocean View no balcony

Room facilities
    Villa
    Bed type: Double bed
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    Double room

    Suite
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    Quadruple Room
    Bed type: Sleeping arrangements for 4 persons
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    Room facilities
      Junior Suite
      Bed type: 1 Single bed or Double bed
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      Junior Suite|Junior Suite Standard

      Superior Room
      Bed type: Double bed or Twin beds or Double bed
      Check Prices
      — Less information+ More information
      Room facilities
        Superior Quadruple Room
        Bed type: Sleeping arrangements for 4 persons
        Check Prices
        — Less information+ More information

        How to reach hotel

        hotel Iberostar Cancun Hotel Cancun location
        Show big map »

        Hotel Address:

        Boulevard Kukulcan, Km. 17, Cancun, Mexico, 77500

        Get directions
        City Center
        • Cancun
          12.4 km
        Airports
        Train Stations
        • House of Culture
          11.1 km
        Beaches
        • Playa Delfines
          550 m
        Hotel information
        • Check-in:
          from  3 pm
        • Check-out:
          until  12 pm
        • Year renovated:
          2006
        • Number of floors:
          9
        • Number of rooms:
          426

        Hotel Awards

        MexicanHOTEL AWARDSRecommendedCancunIberostar Cancun

        According to guest reviews, the hotel has been rated as
        Best Spa Hotels in Mexico

        Use Badge

        Iberostar Cancun Location

        Legend
        • Current hotel
        • Hotels nearby
        • Other hotels
        • Airports
        • Underground stations
        • Train stations
        • Parks
        • Tourist attractions
        • Museums
        • Convention centers
        • Stadiums
        • Food and meals
        • General

        Hover above the icons to see hotel photo and details.

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        What's nearby

        Places of interest

        • El Rey mayan ruins - 700 m

        Shopping areas

        • Kukulcan Mall - 4.0 km

        Museums

        • Mayan Museum - 800 m

        Theaters

        • Backstage Theatre - 3.7 km

        Golf courses and Country clubs

        • Cancun Golf Club at Pok-Ta-Pok - 2.7 km

        Local attractions

        • Playa Marlin - 4.4 km
          CancunMexico
        • Wet'n Wild Cancun - 7.8 km
          Blvd Kukulkan Km. 25, Cancun
        • Forum Beach Cancun - 8.1 km
          Blvd. Kukulcan km 9 Zona Hotelera, Cancun
        • Museo Sensorial del Tequila - 4.5 km
          Blvd. Kukulcan km 12.5, zona hotelera, Cancun
        • Plaza Isla - 8.0 km
          Zona Hotelera, Cancun

        Near the hotel

        • Playa Delfines - 550 m
          Cancun 77710Mexico
          Hotel information
          • Check-in:
            from  3 pm
          • Check-out:
            until  12 pm
          • Year renovated:
            2006
          • Number of floors:
            9
          • Number of rooms:
            426

          Hotel Awards

          MexicanHOTEL AWARDSRecommendedCancunIberostar Cancun

          According to guest reviews, the hotel has been rated as
          Best Spa Hotels in Mexico

          Use Badge

          Hotels nearby
          Me Cancun Hotel
          5 stars
          6 km
          Cancun Bay Resort
          3 stars
          10 km
          Cities nearby

          Iberostar Cancun Reviews

          Guest reviews are submitted by our customers after their stay at Iberostar Cancun

          Average guest rating

          8.0out of 10
          Fabulous
          Based on 60 reviews

          Guest reviews

          • Single
            9.2

            Close to convention activities.

            No dinning facilities after 11 PM. One bottle of water for drink costs US 5.5. Have no free wireless internet.

          • Older travelers
            9.2

            Everything

            The restaurant for dinner is perhaps not up to the standing of the Hotel

          • Single
            5.4

            Food was good and very clean rooms, nice ocean view.

            Receptionists were very rude and unfriendly and did many mistakes in invoices and were not helpful one of them was vulgar.hotel is far away from city center and need to take a bus for 15 minutes to reach anywhere. Food was good but very expensive. Waiters ask for tips for every meal which was embarrasing.

          • Older travelers
            9.6

            The room ocean front, the pool, the overal hotel standing

          • Older travelers
            8.8

            We really enjoyed the spacious pool area and the closness to the beach. The hotel staff was very helpfull and the rooms were large and very comfortable.

            Most of the restaurants and other services were a bit overpriced, but overall we very much enjoyed our stay.

          • Couple
            9.2

            The beach is great,the best in Cancun,then everything was perfect a real 5 star hotel

            It is diffìcult to find a bad thing also because we stayed in other 5 in Cancun and feel the difference that is very satisfully for thir hotel

          • Couple
            5.4

            The pool and it's amazing beach and plenty of well appointed deck chairs and tables outside.

            The cleaning and service staff are lazy and do not do their job properly! When first arrived, we walked into our room and went to the balcony, it was covered and I mean covered in pigeon poo. The poo was not fresh, yet the room had just been cleaned and the cleaner did not bother to clean the balcony at all. I understand you cannot help birds pooping after cleaning, but as I say these poo’s were hard and days old, not fresh. It was so disgusting I asked to change rooms. Our new room was clean and our balcony was clean (no bird poops!) yet there were dozens and dozens of old cigarette stubs in the garden part of our balcony. We are non-smokers and find this repulsive. I had the cleaner come into the room, pointed to the cigarettes in the garden on the balcony and asked her to remove them, she said yes yes she would. I come back to the room and they are still there!! What did she think I was talking about! Very frustrating. Our new room did not have a room service menu, it was dinner time and we were very hungry, so I rang reception and requested a room service menu be brought to the room. That is no problem and I do not mind ringing when this had been forgotten to be placed in our room. I wait and wait and wait, so I call again….I Wait and wait, I call again, I wait and call again – 3 times I had to call to get someone to bring me a room service menu! I mean, do you want us to order food from you or not!?

          • Group of friends
            9.2

            The prices of drinks and other stuff they offered, could be cheaper.

          • Couple
            5.4

            I loved the fact that the spa was modern and the staff in the spa were all very friendly and professional. The Hotel pool arrangements are great as all pools lead top each other and the infinity style is lovely overlooking the ocean. The ice machine on the landling level was good. The room was of fair size and had a great view over the ocean. The maids did a good job in preparing the room each day. The mini bar in the room was well used!

            I was very dissappointed by the lack of shops on site and from the two that were there the choice was very poor indeed. Also there was a distinct lack of restaurants and their choice of food was limiting. The restaurant pricing structure was never offered by staff as they assumed the highest level of meal pricing. The restaurant/bar staff were friendly but were constantly pushing for tips and more tips and even more tips and this really annoyed me. The pool side towel exchange was not open long enough hours to return towles each day which was again annoying. The pool side entertainment was very average and basically it would have been better without any of it as it was not well orgainised and the music played was very hit and miss for the environment. I was expecting a room with a balcony and when questioned with reception they were very dismissive of any change being possible. The air conditioning unit was fairly noisy in the room. Although cleaned each day to a fair standard the cleanliness could have been improved upon. The prices of the items in the mini bar were in my opinion excessive. Overall I enjoyed the stay but would not stay again at this particular Hilton hotel as other hotels I have stayed at in Cancun offered so much more for the same if not better price level.

          • Single
            8.8

            Beautiful area of swimming-pool, fantastic few from the window if you have see view. Very quiet.

            Old bathroom and sanitary engineering

          • Couple
            10.0

            The Hilton Cancun Golf & Spa Resort was the most amazing experience I've ever had in a resort. The staff, facilities & comfort was just superb. I will definitely recommend this resort to friends and family. The views, beach, pools and golf course were unbelievably fantastic.

            No issues

          • Couple
            7.0

            This hotel is inexpensive considering the hilton brand and the good pool.

            The goods in the room is not good. For example, there is no toothbrush in the room. Moreover, it took too much time to fill the bathtub due to the poor water pipe. The internet is too expensive (US $16 per 24 hours)

          • Group of friends
            10.0

            We enjoyed our stay very much. The pool system leading to the beautiful beach was wonderful. We enjoyed sitting on the beach with a cool drink and a lovely lunch. Swimming up to the pool side bar was a lot of fun. We really felt like we were special here. Thank you.

          • Single
            9.2

            Beach view from all rooms. Cleanliness of room and bathroom.

            Bath tube accumulates water while taking shower. The running watet in decoration pools disturb at nights and constant noise source indoor as well

          • Group of friends
            7.4

            location is great

            When we entered the room we realized that it was smaller than the one we have booked and paid for. The receptionist tried to convince us for half an hour that this was a problem between us and Booked.net. It took us a lot of time and frustration to talk at the end with the manager who at the end apologised and offered us a bigger room. But we stayed there only for one night and we didnt have the time to move our staff from one room to the other and already pissed of with this lack of professionalism and responsibility.

          How to reach hotel

          hotel Iberostar Cancun Hotel Cancun location
          Show big map »

          Hotel Address:

          Boulevard Kukulcan, Km. 17, Cancun, Mexico, 77500

          Get directions
          City Center
          • Cancun
            12.4 km
          Airports
          Train Stations
          • House of Culture
            11.1 km
          Beaches
          • Playa Delfines
            550 m
          Hotel information
          • Check-in:
            from  3 pm
          • Check-out:
            until  12 pm
          • Year renovated:
            2006
          • Number of floors:
            9
          • Number of rooms:
            426

          Hotel Awards

          MexicanHOTEL AWARDSRecommendedCancunIberostar Cancun

          According to guest reviews, the hotel has been rated as
          Best Spa Hotels in Mexico

          Use Badge